MOM

A Fine Balancing Act


Heng Shiru

The Ministry of Manpower (MOM) continues to pursue its mission of developing a productive workforce and progressive workplaces, and one MOM Manager’s aim is to help Singaporeans like you and I achieve the delicate act of work-life harmony.

By Edmund Wang

In her four years studying at the National University of Singapore (NUS) as a Psychology student, Heng Shiru was unsure of her true calling. But one thing was remarkably clear to her: her future occupation would see her working to better the lives of Singaporeans.

And when considering a future career in the Civil Service, the cheerful and gregarious 25-year-old looked no further than MOM. Shiru believes the organisation’s ideals and the nature of its work to be compatible with her personality, and she decided to commit herself to MOM’s mission of helping Singaporeans attain better jobs and eventually, a healthy, secure retirement. (Read More Here!)

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Forward-Thinking Customer Care


Jacob Soo Thoo Zhang

The Ministry of Manpower (MOM) believes in helping to develop a nation of progressive workplaces, where Singaporean employees can all look forward to meaningful and fulfilling careers. MOM officer Jacob Soo tells us how he helps contribute to this worthy cause.

By Gerald Goh

The workplace is arguably the most important location in one’s life, given that the average Singaporean employee spends the majority of his or her waking hours there. The quality of one’s work and the environment of the workplace is therefore a very important indicator in determining each employee’s overall quality of life.

Indeed, the MOM’s vision of “A Great Workforce, A Great Workplace” is emblematic of the organisation’s desire to help grow and develop a productive workforce and progressive workplaces across the nation, helping Singaporeans secure high-quality jobs and thereby ensuring that they can enjoy a secure retirement in their golden years. (Read More Here!)

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Low-Wage Jobs – Necessary for Singapore’s Economy

By Durga Elamaran

A recent cleaners’ strike in far-away England, triggered by low wages and even poorer working conditions, has brought the plight of this invisible army to the fore as rubbish bins overflowed and the smell of sewage accumulated.

Even as we continue to enjoy the peace and stability here in Singapore, we should all be reminded of the vital role that low-wage workers play, even in first world economies. (Read More Here!)

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Revised Employer Guidelines for Job Postings

Employers, take note: in a bid to take a tougher stand against discriminatory hiring practices, the Tripartite Alliance for Fair Employment Practices (TAFEP) recently updated their guidelines for posting job advertisements. Companies who don’t comply may risk having their company’s work pass privileges suspended by the Ministry of Manpower (MOM).

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Making HR a Strategic Asset

"Our people are our most important asset”. You’ve probably seen these words in many corporate vision statements. Yet, we tend to see a heavier reliance on human resources as an administrative function. Meet two recipients of Singapore’s first HR scholarship who are eager to transform its misunderstood role.


[Left: Rachael Chiu. Right: Sam Neo]

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Making a difference

If you’re keen to join a Great Workforce and a Great Workplace while actively contributing to Singapore’s development, look no further than the Ministry of Manpower (MOM), where the work is rewarding and is a place where you can make a difference.

Contributed

Lim Choon Leng, the Assistant Director (Policy) with the Work Pass Division in the Ministry of Manpower (MOM), has this advice for fresh graduates looking for their first jobs.

“Success comes from doing something you believe in, or have a passion for—if wealth is part of that equation, that’s great; if not, that’s fine too.”

Choon Leng explains, “Of course, finding meaning in what you’re doing is a question that will follow you for the rest of your life. In terms of your first job, ask yourself what your inclination is – is it the private sector? Or does public service appeal more to you? Don’t worry if you do not have a confirmed answer now to what you would find meaningful in your work – most of us go through life only having an inclination on what we would like to do. It is the acting on the inclination that’s important. Avoid paralysis by analysis!”

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A Civil Service Unlike Any Other

What is it like to work in the civil service? And is it all it is made out to be? Two officers from the MOM tell us how it is indeed a civil service, unlike any other.

By Ernest Eng

Jothi Letchimi d/o Ramakrishnan is an Assistant Quality Service Manager with the Customer Responsiveness Department in the Ministry of Manpower (MOM). She handles incoming calls and email feedback on customers’ service experience with the MOM daily. “We are like a mini call centre that attends to customer queries and requests and we manage an average of 150 calls each day,” the 29-year-old says.

However, her role extends beyond just addressing customers’ concerns. She is also responsible for drafting reports on any service lapses raised by customers and bringing this to the attention of the Quality Service Team.

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All In A Day's Work

In a country where people are the most important resource, two officers play vital roles in the MOM machinery that keep Singapore’s labour force competitive.

By Tang Pin-Ji

Keeping Singapore’s labour force globally competitive is a task of monumental proportions. Yet, the Ministry of Manpower (MOM) manages to carry out this undertaking every single day with minimum fuss through the dedication and hard work of committed public service officers like Michael Dawson and Stephanie Kam.

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