Retail

Sectors in Focus (Retail & Hospitality)

By Priya Sunil

Singapore’s retail and hospitality sector has had its fair share of ups and downs in the recent years, following events such as the tightening of foreign worker policies. However, despite the resulting decline in productivity levels and manpower crunch faced, the future of this sector is set for newer opportunities to flourish.(Read More Here!)

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4 Types of Customers Retail Assistants Love to Hate

“Right or wrong, the customer is always right.”

Like it or not, dealing with challenging customers is part and parcel of any frontline job in the retail industry. Being in such a customer-centric role requires tenacity and a good attitude, especially since the objective is often to deal with and manage the expectations of others to create a memorable customer experience.

(Read More Here!)

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While You Were Out Partying...

Here are some headlines you may have missed over the weekend:


Doctor Shortage
With Singapore’s growing population, more health care practitioners are needed to oversee the health of Singaporeans. In similar developed countries, there is one medical school per two million people, according to Health Minster Khaw Boon Wan. There is a shortage of doctors and at least 1,000 of our doctors in Singapore are foreign talents.

Thus, Singapore is planning for a third medical school, likely to be situated in the Nanyang Technological University (NTU). Mr Khaw notes that it is integral to begin preparations now because a medical school will take about 10 years before it graduates its pioneer batch of medical professionals.

More jobs in health care
The Ministry of Health (MOH) plans to hire even more healthcare workers than previously announced. It will continue to take in 4,500 workers into the public health care sector in the next two years instead of over the next five.

The health care sector has been booming since the year started, with 1,100 people being recruited since, of which six in 10 are Singaporeans filling administrative, nursing and allied health positions. More than 27% of these Singaporeans were above the age of 40.

In addition, MOH said 2,600 job vacancies are available now, of which one third are in nursing, one third in medical and allied health care and the rest, for administrative and support positions like managers, IT staff and care-coordinators.

800 keen on retail internships
Who says that Singaporeans are unwilling to take up jobs in the retail and service industries? At an internship fair organized by the South West CDC, a turnout of 800 people for some 400 jobs available was seen.

These internships focus on giving those interested in the services and retail industry a shot to try out jobs in the real working environment for three to five days at participating retail or service outlets.

Selected interns will receive on-the-job training and a chance to wait on customers at companies such as Coffee Club Express and MacDonald’s. Whilst on training, participants will be paid $4 an hour and at the end of the internship, those who enjoy the work and show an aptitude for it may be offered full-time positions.

New scheme to save jobs and raise standards in service industry

Good news for those in the service industry.

The government has launched a $100 million programme to raise service standards in the retail, healthcare, F&B and hospitality sectors. Companies can now sign up with agencies like Spring Singapore to send their workers for relevant training, which will be paid for by the government.

The scheme aims to help employers to keep their staff during this downturn, and up to 50,000 workers stand to benefit from it. 14 malls and 30 companies have already signed up for the programme, known as Phase 2 of the Go the Extra Mile for Service (Gems) drive.

It's no secret that tourist arrivals have dropped due to the global financial crisis, and locals seem to be spending more conservatively. Such an initiative is thus timely, simultaneously raising service standards here and defraying costs that employers have to bear.

Click on the link below to view Hospitality/Tourism/F&B jobs listed on JobsCentral:
http://jobscentral.com.sg/pubsearchjobs.php?cat=18

Customers: the troublesome five

Marshall Field, founder of the Chicago-based Marshall Field and Company department store chain, once quipped: “Right or wrong, the customer is always right.”

By Eileen Lee

Like it or not, dealing with challenging customers is part and parcel of any frontline job in the retail industry. Being in such a customer-centric role requires tenacity and a good attitude, especially since the objective is often to deal with and manage the expectations of others to create a memorable customer experience.

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Editor's Blog: Formula One driving away shoppers

Retailers of shopping malls in the Marina Bay area have reported a 30-70% drop in sales.

While traffic conditions in the area have improved since the chaos and congestion of Tuesday, retailers have already seen three days of sharp falls in profits, thanks to road closures and poor human traffic. Although the world's fight night race is estimated to attract 40,000 tourists, the bulk of these visitors will only arrive tomorrow.

It remains to be seen if these figures will actually translate into ringing cash registers for retailers, who probably consider the arrival of the Formula One race as a death knell for profits more than collapsing banks and inflation-weary consumers...