Crying babies, cramped seats, and overzealous airport staff usually mar an otherwise perfect travelling experience. SIA is one of the few exceptions. Setting impeccable service standards that other airlines try to emulate, SIA has brought back the romance of travel. We speak to Lionel Yeo, one of the people responsible for ensuring each and every SIA customer experiences the epitome of Asian hospitality.
By Farhan Shah
“Learn to cook, take good care of your teeth, talk to people in the elevator and whatever you do, don’t set the water temperature to ‘hot’ while washing your clothes,” Lionel Yeo Shen Kiang says, laughing heartily as he gives advice gleaned from his own experience as a student in a foreign land.