Marshall Field, founder of the Chicago-based Marshall Field and Company department store chain, once quipped: “Right or wrong, the customer is always right.”

By Eileen Lee

Like it or not, dealing with challenging customers is part and parcel of any frontline job in the retail industry. Being in such a customer-centric role requires tenacity and a good attitude, especially since the objective is often to deal with and manage the expectations of others to create a memorable customer experience.

You’ve heard it all - gossip, backstabbing and stealing of credit are all part and parcel of daily work life. Fresh from the relatively tame environment of university, making sure you don’t get embroiled in the slime and slander should be a priority. So what are the best ways to tackle these thorny issues?

By Eileen Lee

Urban Redevelopment Authority

For Lim You Ling and Kwek Hiong Chin, paving the way for Singapore’s future has been the highlight of their careers at the Urban Redevelopment Authority (URA).

By Eileen Lee