You're chilling at home or at a restaurant with friends, having a good time when suddenly, your mobile rings. It's the human resources manager from your dream company. Do you a) reply, "I'm busy right now. Call back later" b) or say, "hah, what? Speak louder, I can't hear you!" c) in your excitement, you just go blur on the line and say nothing, or worse, d) just hang up on them. Hardly a start to a winning conversation. Then again, if you've practised some good phone etiquette, you could be well on your way to an interview, and more importantly, to that job you want. So, do you have what it takes?
By Joshua Rayan